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Shipping and Returns

FortunaJersey's Shipping and Returns Policy

Please see below information from our Terms and Conditions relating to Shipping and Returns.

6. Delivery

6.1. We only accept orders from the UK, Ireland and Channel Islands customer but only make deliveries to Jersey Channel Islands.
6.2. We cannot make deliveries to addresses outside of Jersey Channel Islands. However some products maybe able to be shipped directly from the manufacturer to your address, your local taxes may apply and shipping costs maybe incurred. Please contact us prior to ordering. 
6.3. For delivery addresses within the Jersey Channel Islands, we will endeavour to deliver the goods within reasonable time generally next day delivery for in stock items (Mon-Fri) and within 7-10 days for special order goods. 
6.4. Under normal circumstances, Special Orders for goods part of the Euronics Group may take 7-10 days for delivery, should there be any delays due to unforeseen circumstances, you will be contacted immediately and updated on estimated times of arrival. 
6.5. If no times are specified, delivery shall be within a reasonable time. 
6.6. We shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods unless caused by our negligence 
6.7. When we deliver the goods we will require you or a nominated person to sign for them. If you are not able to sign for delivery, we will contact you and reschedule a suitable time with you. We reserve the right to charge £35.00 for re-delivery should you or your nominated person not be available at the time of delivery. Our responsibility for everything other than damage due to our negligence, will end at the time the carrier tried to deliver the goods to you. 
6.8. Title in the goods will pass on delivery. 
6.9. Should you return the goods pursuant to conditions set out under these terms and conditions, then title in the goods shall revert to us when you return the goods to us.
6.10 We will contact you by email or phone to arrange a mutually convenient delivery time.
6.11 We cannot change the delivery address from that placed at the time of your order.
6.12. If an order is placed online with a delivery address that differs from the card registered address we will carry out security checks to protect you from fraud. 
6.13. If our supplied goods delivered are faulty or damaged by our negligence, we will replace or refund you any money paid for the goods. 
6.14. There are some restrictions to our Free Delivery and Installation Services for terms and conditions on this, please refer to the Free Delivery and Installation Terms and Conditions on our Website.   

7. Installation

7.1. If you require installation, you may have the option to select this at checkout, alternatively you can request this following your order confirmation email. 
7.2. Standard Delivery and Standard Installation are free, please see full Free Delivery and Free Standard Installation Terms and Condition. 
7.3. Full Installation, such as Television Wall Mounting, Cooker Installation, etc… are chargeable services, please request these services upon completing the purchase. 
7.4. If our supplied goods installed are faulty or damaged by our negligence, we will replace or refund you any money paid for the goods. 
7.5. For larger installation work our team will provide you with a quote to carry out the work prior completion. 

7.6. Appliances Installation.

7.6.1. Connection can be carried out to an existing standard domestic appliance water connection situated within one metre of the appliances location and to a suitable existing 13 amp socket within reach of the appliance’s power lead.
7.6.2. Included in the connection will be the removal of transit brackets and a test of the appliance.
7.6.3. The delivery team will be unable to connect your new appliance if:

  • The old machine is not disconnected.
  • Any electrical/plumbing supplies needed fail the delivery team’s testing or are considered unsuitable.
  • Any water supply needed cannot be isolated or is unsuitable.
  • Any drainage/waste facilities needed are unsuitable.
  • Mechanical adjustments are required to the appliance(s) to overcome such things as water pressure problems.
  • Alterations to existing plumbing and electrical wiring are required
  • The appliance requires "Hard Wiring"
  • Alterations are required to existing cupboards and cabinets.
  • Removal of kickboards.
  • The connection is to extended pipe work
  • We do not install gas appliances or cooker hoods.

7.7. TV Installation

7.7.1. Disconnect the existing TV, unpack and check your new TV and stand.
7.7.2. Set up your new TV and auto tune the TV to the available channels.
7.7.3.If you have bought a stand, we’ll assemble it or install the TV on existing compatible wall brackets (based on the engineers discretion), providing this has been arranged prior Order Confirmation.
7.7.4. Connect your TV to other devices such as a Blu-ray player and games console. (Make sure you have the necessary cables: SCART, AVI HDMI etc.)
7.7.5. Take away your old TV and packaging for recycling if you’d like us to.
7.7.6. We won’t install new wall brackets and mount the TV. However, we can organise to do so.
7.7.7. We will not setup a network connection to your router. However, we can organise to do so.
7.8. Important Installation Information
7.8.1. We will arrange an installation date with you.
7.8.2. Installation date will be confirmed to you via email.
7.9. American Fridge Freezer and Range Cookers require a 3rd Party Delivery Service, which is chargeable – Please use the add-on at time of purchase if you require this service. 
7.9.1 You can make arrangement for your goods to be collected by your own appointed 3rd Party Delivery Service. 
7.9.2 Your appointed 3rd Party Delivery Service will be responsible for checking the goods on collection and signing them as good, any responsibility for damages will be on the onus of your appointed company/persons.   

8. Returns

8.1. Goods, other than faulty goods, may be returned within seven calendar days of the day after the date of receipt by you of the goods. 
8.2. The cost of the return delivery charge under these circumstances is to be paid directly by the customer. 
8.3. We would request that all goods be returned in with the original packaging and all accessories. 
8.4. We will usually refund you what you paid for the goods but not the delivery charges except in cases where the order was cancelled under The Distance Selling (Jersey) Law 2007 ( or the item was faulty.
8.5. When we receive the returned goods, we will inspect them to ensure all manuals, accessories and other components are within the returned package and that you have taken reasonable care of the goods.
8.6. If we receive an item that you have not taken reasonable care of, we will charge you a reasonable fee as well as a fee equivalent to the reduction in the item’s value.   

9. Faulty/Damaged Items

9.1 We require you to inspect delivered items upon delivery and sign their condition as good. 
9.2. Important notice: time limit for notification of claims:- If goods arrive in a damaged condition where you are unable to sign, you must inform us within 24 Hours of the date of delivery and we will either replace the goods at no charge, or refund any money paid by you for the goods.
9.2.1. If the goods returned under this condition are found not to be defective and in full working order, they will be returned to you. This does not affect your Statuary Rights. 
9.3. If we are required to send an engineer to your home to inspect and repair a product, and that product is subsequently found to be in good working order, we will charge you for the costs we incur for the call-out.